We have a 10-day exchange policy for ONLINE ORDERS ONLY, which means you have 10 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange return, you can contact us at info@thedocksidetradingcompany.com. Please note that returns will need to be sent to the following address: [1833 Broadway Street Suite A Rockport, Tx. 78382] 

If your exchange is accepted, return postage is buyers' responsibility. Items sent back to us without first requesting a exchange will not be accepted. 

You can always contact us for any return question at info@thedocksidetradingcompany.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send photo to help ensure it is expedited successful. If the item was shipped incorrectly, we will credit your postage or provide a shipping label for return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds with new (exchange) purchase only

We will notify you once we’ve received and inspected your return and let you know if the exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method please note within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thedocksidetradingcompany.com.

If you have any questions, you can contact us at info@thedocksidetradingcompany.com.